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Product Q&A

Product Q&A
No. Topic Q&A User/Date
1458 Shipping
Question
[40433132] Sony SRS-XB30/L Blue Portable Wireless BLUETOOTH® Speaker (Original)bySonyMalaysia The item is at brickfield pos laju three weeks without ship to me. I have no idea how long I have to wait since u are unable to get response from them. If they cant give you an update by tomorrow, please accept my return request. I will appreciate...
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Answer
Dear valued customer,

We already email details that poslaju request yesterday. Once we get any update from poslaju, we will contact you as soon as possible.

We are apologies for any inconvenience caused.

Should you require further assistance, please do not hesitate to contact us at support@wesave.my

Thank you.
Answered Reportgo
geok*************
26/Jun/2018
1457 Shipping
Question
[40433132] Sony SRS-XB30/L Blue Portable Wireless BLUETOOTH® Speaker (Original)bySonyMalaysia I hope u can give me an update either resend a new one to me or accept return request. I cant wait anymore as it has been 3 weeks after place order.
Hope ur understanding.
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Answer
Dear valued customers, We apologies for late reply and any inconveniences. We can't resend a new one to you sir, since the item already in transit Poslaju. As we checked the status still in briekfield poslaju. We tried also call the poslaju department for this matter but no answer. Once again we apologies for this inconveniences, we will add a small token for your patience.
Answered Reportgo
geok*************
22/Jun/2018
1456 Product
Question
[40160714] Sony NWZ-B183F MP3 Player 4GB Walkman (Original) from Sony Malaysia do this product can record mp4 and play it? can this product go back to medal of the track?.
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Answer
Dear valued customers, thank you for your comments. We apologies for late reply and inconvenience. This model have MP3 and recording sir. Will put in different playlist.
Answered Reportgo
stio**************
20/Jun/2018
1455 Product
Question
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Answer
Dear valued customer,

This is an original products that comes with a 1 year limited warranty by Sony Malaysia.

Should you require further assistance, please do not hesitate to contact us at support@wesave.my

Thank you.
Answered Reportgo
yiky*************
18/Jun/2018
1454 Shipping
Question
[40433132] Sony SRS-XB30/L Blue Portable Wireless BLUETOOTH® Speaker (Original)bySonyMalaysia Following the complaint if shipment delayed for order 201806010057015. Can u please follow up with pos laju?
I had made complaint to pos laju but I received a call that they have no idea where the parcel is. They requested sender to contact pos laju. Can u please action immediately ?
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Answer
Dear valued customer,

We got called Poslaju before but Poslaju not picked up phone, will try to call again. We are so sorry for the inconvenience caused.

Should you require further assistance, please do not hesitate to contact us at support@wesave.my

Thank you.
Answered Reportgo
geok*************
18/Jun/2018
1453 Shipping
Question
[40433132] Sony SRS-XB30/L Blue Portable Wireless BLUETOOTH® Speaker (Original)bySonyMalaysia Can u follow up my parcel with pos laju. It has been stuck at brickfields pos laju for one weeks. My order is 201806010057015. I try to send email to support@wesave.my but email bound back....
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Answer
Dear valued customer,

You may call Poslaju for more details. Hari Raya is coming soon, Delivery will be delay until 17th June 2018 and Poslaju will continues deliver parcel as usual.

Should you require further assistance, please do not hesitate to contact us at support@wesave.my

Thank you.
Answered Reportgo
geok*************
11/Jun/2018
1452 Shipping
Question
[40433132] Sony SRS-XB30/L Blue Portable Wireless BLUETOOTH® Speaker (Original)bySonyMalaysia Parcel not arrive yet, can check wat happens?
201806010057015
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Answer
Dear valued customer,

We already shipped out parcel. This is your Poslaju tracking number, EN840101724MY. Your parcel is in transit now. You may also call Poslaju for more info.

Should you require further assistance, please do not hesitate to contact us at support@wesave.my

Thank you.
Answered Reportgo
geok*************
08/Jun/2018
1451 Product
[54907282] Samsung UA55M6300AK 55" Full HD Curved TV M6300 Series 6 Smart TV (Original)2 Years Warranty By Samsung Malaysia Lock
hwee****************
04/Jun/2018
1450 Shipping
Question
[18945845] Sony DPF-D72N/R Digital Photo Frame 7" LCD - Red Colour Hi, I had submitted payment today, 27th May. Wish to know how fast can this item to be delivered? as i need it urgently. Thanks!
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Answer
Dear valued customer,

We are so sorry to say that item is out of stock already. Therefore, we need to cancel the order or you may request cancel order. Once again, we are apologies for the inconvenience.

Should you require further assistance, please do not hesitate to contact us at support@wesave.my

Thank you.
Answered Reportgo
suec*****************
27/May/2018
1449 Product
Question
[53450436] Sony MDR-ZX110AP/B Headphones with Mic MDR-ZX110AP (Original) from Sony Malaysia - Black Colour Can use this item on computer? Please advise by return with many thanks!
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Answer
Dear valued customer,

We are so sorry for late reply. This item can use on computer.

Should you require further assistance, please do not hesitate to contact us at support@wesave.my

Thank you.
Answered Reportgo
solo*****************
27/May/2018
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