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Product Q&A

Product Q&A
No. Topic Q&A User/Date
41 Shipping
[1090294] WMFreeshipping【ROICHEN】NATURAL DIAMOND CERAMIC 3PCS SET - 24cm Natural Pot + 28cm Natural Frying Lock
maey************
02/Oct/2015
40 Product
Question
[1312983] 【ROICHEN】NATURAL DIAMOND CERAMIC 4PCS SET - 28cm Natural Pot+30cm Natural Frying Wok with Lid Can I purchased just the 30cm frying lid?where to purchase if available?
Reportgo
Answer
Dear Mee Chun,

Sorry, we don't have selling individual lid.

Currently have promotion bundle set already include steam release glass lid :)

Thanks
Answered Reportgo
cmc2***************
01/Oct/2015
39 Product
Question
Reportgo
Answer
Dear Client,

For your information, for all Roichen Ceramic cookware are not suitable use to induction stove.

Available use to:
- Gas Stove
- Halogen
- Electric (Hot Plate)
- Dish Washer

If you need more information, please contact us
Frankie - 016 5533 821

Thank you :)

Best Regards,
Kitchen Club Sdn Bhd
Answered Reportgo
jani****************
01/Oct/2015
38 Product
Question
[1312983] 【ROICHEN】NATURAL DIAMOND CERAMIC 4PCS SET - 28cm Natural Pot+30cm Natural Frying Wok with Lid I hv purchased on early Sept n the goods received within 1 wk,however the frying pan 30cm without lid covered as u mentioned 3pcs,pls explain?
Reportgo
Answer
Dear Valued Customer,

The 3PCs Natural Diamond Ceramic 28cm Pot + 30cm Frying Pan set is a different bundle set which was selling at RM229.

Thank you for supporting us.
Answered Reportgo
cmc2***************
30/Sep/2015
37 Shipping
Question
Reportgo
Answer
Dear Client,

:) The postage price was fix by skynet ya.

Thank you.
Answered Reportgo
nini***************
30/Sep/2015
36 Product
Question
Reportgo
Answer
Yes, both cookware have lids according to their size. TQ
Answered Reportgo
sama********************
29/Sep/2015
35 Shipping
Question
Reportgo
Answer
Apologies, the postage fees are the current best deals we can get with our logistic partners. Be sure to look out for any free shipping promos we may have in the future though. TQ
Answered Reportgo
nini***************
28/Sep/2015
34 Product
Question
Reportgo
Answer
Yes, the 30cm and 28cm lids are for their respective cookware. TQ
Answered Reportgo
kyew**************
28/Sep/2015
33 Product
Question
[1090302] 【ROICHEN】NATURAL DIAMOND CERAMIC SAUCE PAN 18CM - SKY BLUE The pot suitable for electric or induction? how to differentiate between the two?
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Answer
Dear Client,

The 18cm Natural Ceramic Sky Blue Casserole are able use to ;
- Halogen
- Gas
- Hot Plate
- Dish Washer

It is not suitable use to induction cooker.

Thank you
Answered Reportgo
joyc***********
23/Sep/2015
32 Product
Question
Reportgo
Answer
Hi,

Yes, Roichen color have fix depends to the different size and range which was selling in 11 street now ya;

Type:
Natural Pot Series - 5size and 5colors.
Natural Pan Series - 4size and 4colors.
Natural Wok Series - 3size and 3colors.

Premium Pot Series - 5size in 1color (Orange)

Smart Pot Series - 4size in 1color (Violet)

Thank you.
Answered Reportgo
samt******************
19/Sep/2015
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